Communications Project Specialist—California
Service Line: Federal
OVERALL SHORT DESCRIPTION
As a primary function, provides the full range of communications services for the federal Quality Improvement Organization (QIO) contract in California in coordination with the Communications Office in Phoenix. As a secondary function, provides communications services for corporate-level activities as assigned by the Chief Communications Officer in Phoenix, or by other designated communications directors in Phoenix. Corporate-level activities include functions that benefit the entire corporation.
- Oversees communications activities in support of the federal QIO contract in California, in coordination with the Communications Office in Phoenix. Consults on best practices, provides strategy and planning, and develops print and electronic communication for targeted audiences. Is mindful of timeliness, quality, and efficient use of budget.
- Writes, edits, and designs health care quality improvement, health education, and public awareness material in both print and electronic formats.
- Helps the Web communications project manager in Phoenix with Web site content development and Web planning, as they pertain to California.
- Helps develop media contacts to disseminate targeted messages.
- Writes press releases, journal articles, content for provider newsletters and trade magazines, and content for HSAG external newsletters, with direction from the Communications Office.
- Develops exhibit and visual presentation materials, using print and electronic technologies.
- Attends meetings as required and prepares reports as directed.
- Ensures that CMS contract obligations in California are met as they pertain to the communications area. This includes completion of communications-specific contract deliverables—such as the semi-annual Partnership and Communications Plan.
- Responds to public inquiries appropriately and in a timely manner.
- Helps develop, edit, and coordinate timely submission of reports and information to CMS, as required by contract.
- Works with federal project teams to develop external communication materials in accordance with contract requirements (appropriate CMS disclaimers and publication numbers assigned, appropriate CMS project-officer review protocols followed, etc.). Provides final editing of all external communication materials developed under the California QIO contract.
- Coordinates with the patient safety, prevention and beneficiary protection teams to improve CMS indicators by focusing on leadership and corporate relationships.
- Works with federal project teams to develop social marketing strategies to advance contract goals.
- Facilitates communication among federal project team members and between project team members and external stakeholders through the coordination and use of WebEx and other electronic communications tools.
- Flexible in performing other duties, as assigned.
This position has a dual accountability. Overall, and primarily administratively, the position is accountable to the Chief Executive Officer of California. However, the position is also accountable to the Chief Communications Officer in the Phoenix Office in all matters pertaining to communications work. The CEO of California and the Chief Communications Officer will coordinate oversight to obtain the most efficient results. The CEO of California will not make Communications decisions without involving the Chief Communications Officer or designee.
- Office work—In this position, the employee is not exposed to adverse environmental conditions.
- The majority of the work is performed in a professional office setting.
- Office work is primarily sedentary.
PHYSICAL AND MENTAL DEMANDS/COMPETENCIES
- Ability to function effectively with minimum supervision.
- Ability to speak effectively to large audiences.
- Ability to organize and analyze information, prioritize activities, and use time effectively.
- Ability to work effectively in a team structure.
- Ability to handle long periods of concentration to obtain and present specialized information within strict accuracy and format requirements.
- Ability to communicate (in writing and orally) effectively with company personnel and with the health care community.
- Ability to adhere to established company confidentiality policies.
- Ability to work with all appropriate staff members in Arizona, California, Florida, and other company locales in the preparation of reports, papers, and documents.
- Ability to cope with the stress and pressure of deadlines and maintain a consistent and professional performance.
- Health care communications professional with bachelor’s degree in a communications field is required. Master’s degree a plus.
- At least three years of experience in the health care communications field.
- Excellent writing skills: grammar, spelling, composition, proofreading, and editing. Design skills are a plus.
- Strong project management skills, with experience in health promotion campaigns.
- Demonstrated ability to use and adhere to corporate and project styles, and to communicate effectively with both internal and external customers.
- Basic understanding of health care quality improvement principles.
- Highly professional demeanor and excellent customer-service skills.
- Excellent judgment, initiative, organizational, and interpersonal skills.
- Knowledge and experience with research and analysis of health care trends and issues.
- Proficiency with MS Office products (Outlook, Word, Excel, PowerPoint, Visio, Access) and Adobe Creative Suite products (InDesign, Illustrator, PhotoShop, Acrobat). Knowledge of Web software (Dreamweaver, etc.) and HTML coding a plus. Experience with using social media to advance marketing and educational outreach campaigns also a plus.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change, e.g., changes in personnel, emergencies, workload, technological developments or company priorities.
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