California Telecommunications and Support Specialist


Service Line: IT

Status: Exempt
POSITION SUMMARY

Responsible for supporting and maintaining the existing Cisco IP Telecommunications environment and LAN/WAN infrastructure, including identifying and resolving Telephony and Network, hardware and software malfunctions. Support the organization via the Help Desk by assisting the user community. Help Desk Support is achieved via electronic ticketing and inbound/outbound trouble calls via the Help Desk Call Center. Proficient in Cisco Call Manager, Unity Connections, and Call Center Express as well as Windows Desktop software, Microsoft Office, network printers, and network desktop connectivity. Conduct throughput analysis and network problem solving. Participate in various Telephony and Networking projects intended to improve/upgrade the overall infrastructure. Schedule is Friday through Monday, four (4) x ten (10) hour days.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cisco IP Telephony Call Manager, UCCX, and Unity Connections Administration
• Active directory user account creation and permissions
• FTP accounts user creation and permissions
• Exchange 2010 user account creation and permissions
• Mail flow trouble shooting and message tracking
• Performance monitoring
• Mail -filter system monitoring and message recovery
• Outlook clients, i.e., OWA, Outlook 2007/2010
• Network backup, restores, and tape rotation
• Data cabling troubleshooting, terminations, and punch down
• Print Server monitor, printer additions, and troubleshooting
• PC network diagnostics
• Intermediate Windows XP and Windows 7 troubleshooting
• Windows server performance monitoring and trouble shooting
• Virtual Server optimization using HyperV
• Strong analytical and problem solving skills
• Tier II Help Desk escalation team member
• Ability to take direction from senior team members
• Quick learner, creative, analytical thinking, resourceful, and able to work independently
• Excellent communication skills

QUALIFICATIONS

To function in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s Degree and/or five years of experience and/or Cisco Certifications.

OTHER QUALIFICATIONS

Computer literacy skills using Word, Excel, Microsoft Projects, PowerPoint, Internet, and Access. Typing speed of at least 65 words per minute and the ability to navigate various CMS-approved databases.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume, as well as the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to use hands and fingers to handle or feel and to reach with hands and arms and to talk and hear. The associate is frequently required to stand, walk, and sit and must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities are required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

APPLY FOR THIS POSITION.

<TOP>