HCAHPS Oversight Manager

Service Line: Surveys, Research & Analysis

Status: Exempt

OVERALL SHORT DESCRIPTION
Under limited supervision, plans and conducts a comprehensive array of oversight activities for the CAHPS Hospital Survey (HCAHPS) project, including on-site visits to survey vendors and participating hospitals and review of Quality Assurance Plans (QAPs).

ESSENTIAL FUNCTIONS

1. Plans and conducts on-site visits (including data audits) to participating survey vendors and hospitals. Functions as a team lead as assigned.
2. Reviews and disposition QAPs for survey vendors and participating hospitals, and provides assistance and guidance to hospitals and survey vendors in QAP development.
3. Implements and conducts other oversight activities, such as teleconferences, reviews of quality issues, etc.
4. Prepares written reports, summaries, and materials to document findings of review activities.
5. Updates relevant sections of the Quality Assurance Guidelines and participates in training activities.
6. Provides technical assistance in response to inquiries from survey vendors and participating hospitals.
7. Collaborates with CMS, HCAHPS partners, and team members in the development and implementation of all oversight activities.
8. Performs other project tasks as assigned.

ACCOUNTABILITY
This position is accountable for the timeliness, completeness, accuracy, and quality of all assigned functions, tasks, and work products.

WORK CONDITIONS
Office/Administrative work. In this position, the employee is not exposed to adverse environmental conditions.

PHYSICAL AND MENTAL DEMANDS/COMPETENCIES

1. Ability to sit and use a computer terminal for extended periods of time.

2. Ability to work independently with minimal direction and communicate with team members on a regular basis.

3. Ability to communicate face-to-face and through telecommunications and written correspondence with individuals using the English language.

4. Ability to understand presentation information.

5. Ability to travel occasionally by motor vehicle and/or aircraft.

6. Ability to adhere to established company confidentiality policies.

QUALIFICATIONS

1. Master's degree in business, health related field, or other related discipline with a least five to seven years experience in the health care field preferred (or equivalent combination of education and experience).

2. Previous experience in conducting audits and other quality review activities in a health care setting preferred.

3. Excellent verbal/written communication skills, including formal presentation skills.

4. Proficient with word processing, spreadsheet programs, and database programs (Microsoft Office)

5. Basic knowledge of survey research and design and survey administration practices.

DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

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