Quality Oversight Manager

Service Line: Surveys, Research & Analysis

Status: Exempt

POSITION SUMMARY
Under limited supervision, plans, coordinates, and conducts oversight activities for the CAHPS Hospital Survey project. Provides support for other activities as required.

ESSENTIAL FUNCTIONS

1. Collaborates with participating hospitals, survey vendors, partner organizations, health care associations, and CMS staff to coordinate HCAHPS oversight activities.
2. Reviews, tracks, and documents Quality Assurance Plans (QAPs) for hospitals and survey vendors. Provides assistance and guidance to hospitals and survey vendors in QAP development.
3. Coordinates and conducts data audits and site visits to selected participating vendors and hospitals.
4. Collaborates with other staff members to identify systems and process issues (i.e., program/policy, data discrepancies, data submission problems, etc.). Identifies root causes and develops and implements resolutions.
5. Prepares clear and complete project documentation, including flow charts, procedure documents, meeting minutes, and technical reports. Presents findings as appropriate.
6. Participates in project teleconferences.
7. Participates in training activities.
8. Responds to concerns and requests for information from partner agencies, hospitals, and survey vendors.

ACCOUNTABILITY
Accountable for the timeliness, accuracy, and quality of all assigned functions and tasks.

WORK CONDITIONS
Office/technical work. In this position, the employee is not exposed to adverse environmental conditions.

PHYSICAL AND MENTAL DEMANDS/COMPETENCIES

1. Ability to use and sit at a computer terminal for extended periods of time.

2. Ability to work independently with minimal direction.

3. Ability to communicate face-to-face, through telecommunications, and in written correspondence with individuals using the English language.

4. Ability to understand presentation information.

5. Ability to travel occasionally by motor vehicle and/or aircraft.

6. Ability to adhere to established company confidentiality policies.

QUALIFICATIONS

1. Master's degree in health, health statistics, or related discipline with at least seven years experience in the health care field preferred.

2. Experience facilitating interagency partnerships.

3. Experience in the creation and management of health care databases.

4. Strong verbal/written communication skills, including formal presentation skills.

5. Basic knowledge of statistics, survey research, and research design.

6. Basic understanding of statistical programming.

7. Basic proficiency with word processing and spreadsheet programs.

8. Knowledge of health care data.

9. Basic knowledge of key health care agencies and associations.

DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position.  While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

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