Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Today's complex and competitive health care environment has generated unprecedented demand for tools and information to document health care quality. The consumer's perspective has become an essential aspect of measuring health care quality, and CAHPS® (formerly the Consumer Assessment of Health Plans) is recognized as the industry standard for obtaining consumers' assessment of their health plans. CAHPS® was established in 1995 by the Agency for Healthcare Research and Quality.

Our Experience
Since 1999, HSAG has administered the CAHPS® 3.0H Survey in English and Spanish for numerous state Medicaid plans and managed care organizations across the nation.

HSAG is also responsible for the analysis and report dissemination of the Medicare Health Outcomes Survey (HOS), the Centers for Medicare & Medicaid Services (CMS) first outcome measure for managed care. To date, HSAG has analyzed the data for, and reported on, over 1.4 million Medicare beneficiaries.