Consumer/Provider Survey Administration/Validation

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Since 1999, HSAG has administered the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey in English and Spanish for numerous state Medicaid and managed care organizations across the country. The CAHPS program is a public-private initiative designed to develop standardized surveys of patients’ experiences with ambulatory and facility-level care. Health care organizations, public and private purchasers, consumers, and researchers use CAHPS results to assess the patient-centeredness of care, compare and report on performance, and improve the quality of care. (source: https://www.cahps.ahrq.gov/default.asp)

Provider (Provider Satisfaction)

Provider satisfaction surveys are paramount to capturing provider perspectives about the plans for which they work and the Medicaid managed care health care delivery system. Since 1995, HSAG has administered more than 10,000 provider surveys (including provider satisfaction surveys) to specialist and primary care physicians in a variety of practice settings. HSAG works with customers to identify and develop the most appropriate provider survey for the population and topics of interest.