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Decorative Gradient

HSAG has been under contract with the Centers for Medicare & Medicaid Services (CMS) since 2003 for the national implementation and continued coordination of the CAHPS? Hospital Survey (HCAHPS). HCAHPS is a standardized survey instrument and data collection methodology for measuring patients' perceptions of their hospital experience. While many hospitals were already collecting information on patient satisfaction for their own use, until HCAHPS, there was no national standard for collecting and publicly reporting information about patients' experiences that allowed valid comparisons to be made across hospitals locally, regionally, or nationally.

In support of the HCAHPS initiative, HSAG has been responsible for conducting a broad array of tasks including:
  • Developing program requirements for administration of the HCAHPS survey by participating hospitals and survey vendors.
  • Implementing survey administration protocols and quality assurance guidelines.
  • Providing technical assistance and training for participating hospitals and survey vendors.
  • Conducting ongoing monitoring and oversight activities to ensure participating organizations comply with required protocols.
  • Conducting data cleaning analysis and activities to prepare data for public reporting.
  • Conducting ongoing analyses and research pertinent to the preparation and publication of HCAHPS results.
  • Developing and maintaining the program Web site.
Since the national implementation of HCAHPS on a voluntary basis in the fall of 2006, the public reporting of HCAHPS scores has been linked to the annual payment update of Inpatient Prospective Payment System hospitals effective FY 2008 and forward.

The HCAHPS scores are publicly reported on CMS’ Hospital Compare Web site at Approximately 4,000 hospitals are participating in the HCAHPS initiative in the second year of public reporting.

For more information, please visit:

CAHPS? is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.

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