Provider (Provider Satisfaction) Surveys


Provider satisfaction surveys are paramount to capturing provider perspectives about the plans for which they work and the Medicaid managed care health care delivery system. Since 1995, HSAG has administered more than 10,000 provider surveys (including provider satisfaction surveys) to specialist and primary care physicians in a variety of practice settings. HSAG works with customers to identify and develop the most appropriate provider survey for the population and topics of interest.

HSAG designs survey instruments that are technically sound yet extremely user-friendly to ensure reliable data and high response rates. This skill has been fundamental to HSAG’s success in achieving high response rates with its provider surveys across the entire health care spectrum. In the past, HSAG has surveyed and evaluated how primary care physicians and specialists felt about managed care, how satisfied they were with reimbursement, and how they evaluated the impact of utilization management on their ability to provide adequate access to quality care.

As an industry leader in measuring the effectiveness of health care, HSAG has extensive experience in survey management, instrument design, survey data analysis, and report development. Given its proficiency in this area of surveys, HSAG has the capacity to maximize the utility of the survey data to its customers, allowing valuable information on providers’ experiences to be directly available.

HSAG works with its customers to determine questionnaire content and an appropriate sample size that will adhere to professionally accepted standards of research design, sampling, and biostatistics—and to provide valid, reliable results. This approach ensures that the sampling plan is representative of the population to be surveyed and meets the analytic and reporting needs of the customer. In addition, HSAG has successfully implemented a multi-channel survey methodology that includes options such as mail, fax-back, Internet (Web-based), and telephone interviewing and reminders. This multi-channel methodology allows providers to respond in the manner they are most comfortable with, optimizing the overall response rate. In addition, it reduces the potential for nonresponse bias by capturing a profile of respondents who are more likely to match the profile of the entire population of providers.