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For Providers

Patient with Doctor Inside Hospital with Busy Nurses

The mission of Network 15 includes helping dialysis and transplant facilities to improve the level of care provided to patients with end stage renal disease (ESRD). We accomplish this through providing:

  • Education
  • Resources
  • Technical assistance

We are also involved in the collection and validation of information about persons with ESRD. This information is collected through a variety of means including:

  • CROWNWeb
  • The National Healthcare Safety Network (NHSN)

Please review the topics provided on this website for more in-depth information. If you cannot find the resources you seek online, please contact our office.

National Healthcare Safety Network (NHSN)

NHSN Website

This is the official website for National Healthcare Safety Network.

Quick Reference for Monthly Dialysis Event Surveillance

This document provides an overview of monthly dialysis event surveillance.


My CROWNWeb Website is a website managed for the Centers for Medicare & Medicaid Services (CMS) to offer help and technical support to users of the CROWNWeb system.

Lines of Communication

Dialysis Schedules: Tips for Patients and Staff

Scheduling issues are a common source of frustration for dialysis patients and staff.This document addresses what you can do to help keep your dialysis schedule running as on time as possible.

Bloodstream Infection (BSI) Toolkit

Caring for Your Dialysis Catheter

This tri-fold brochure about caring for a central venous catheter (CVC) and how to recognize and trouble shoot problems, is an excellent resource for patients with CVCs. 

Cuidado de Su Catéter de Diálisis

Este folleto tríptico sobre el cuidado de un catéter venoso central (CVC, por sus siglas en inglés) y sobre cómo reconocer y solucionar problemas, es un excelente recurso para los pacientes con CVC.

Provider Newsletters

Q3 2018 Provider Newsletter

This Q3 Provider eNewsletter highlights the roles of the Network Council and Medical Review Board, the Centers for Disease Control and Prevention's (CDC's) 2018 vaccination schedules, what we can do to improve patient and family engagement/reduce involuntary discharges, progress toward our quality improvement activity goals, and more.

Q2 2018 Provider Newsletter

This Quarter 2 Provider Newsletter provides Network 15 updates, best practices for grievance process improvements, involuntary discharge as a last resort, emergency preparedness, highlights of the Network's QIAs, and more.

Conditions for Coverage

Guidance to Laws and Certification for Dialysis

This page provides basic information related to survey and certification of dialysis facilities for ESRD surveyors and dialysis providers. It includes links to applicable laws and regulations, and provides resources to support and assess compliance with Federal regulations.

CMS Survey and Certification Memoranda

This official Centers for Medicare & Medicaid Services (CMS) website provides memoranda, guidance, clarifications, and instructions to State Survey Agencies and CMS Regional Offices.



The official website for news and information about the ICH CAHPS Survey.

Patients Decide QIA

This page contains English and Spanish language resources about peritoneal dialysis shared by facilities, Network PACs, and other key players in our ICH CAHPS Quality Improvement Activity. 

Patient and Family Engagement

Nothing About Me without Me: Including Patients in QAPI and Governing Body Meetings

The Department of Health and Human Services National Quality Strategy’s new focus on better care for the individual through beneficiary- and family-centered care involves working with patients rather than doing to or for patients. Such partnerships are mutually beneficial to the patients and the facility. Involving patients in your facility’s Quality Assurance & Performance Improvement (QAPI) and/or Governing Body meetings can be an effective means of engagement and partnership. This document can help you get started.

Quality Assessment & Performance Improvement (QAPI) Patient & Family Meeting Notes

Provide patients who have been selected to attend your QAPI and/or governing body meetings with this helpful tool designed to help them (and you) get the most out of their meeting attendance.

Advance Care Planning

Curriculum Guide for Advance Care Planning

This curriculum is designed to assist facility staff in having advance care planning discussions with patients.

Planning Today for Tomorrow's Healthcare: A Guide for People with Chronic Kidney Disease

This brochure will provide details on how to have control over your healthcare in the event that you cannot speak for yourself.

New Facility Information

New Facility Information Form

Information form for new dialysis facilities.

Patient and Family Engagement

Studies have shown that patients who are more involved in their care tend to feel better and live longer. Check out these resources on patient and family engagement in healthcare.

Infection Prevention

CDC Audit Tools

These audit tools and checklists are intended to promote Centers for Disease Control and Prevention (CDC)-recommended practices for infection prevention in hemodialysis facilities.

Hand Hygiene Saves Lives Brochure

This brochure provides information about how hand hygiene can saves lives.

News from the Dialysis NHSN Helpdesk

Dialysis NHSN Helpdesk: Newsblast Archive

Newsblasts are simple and short articles that address important issues currently trending in the Dialysis Helpdesk inbox. In February 2015, the Dialysis Helpdesk began disseminating newsblasts on a monthly basis, towards the end of each month. Refer to the newsblast archive for answers to frequently asked questions, deadline reminders, and breaking news that you may have missed. 

Quality Incentive Program (QIP)

CMS Memo: Clarifying PY 2020 Performance Period for ESRD QIP NHSN Personnel Influenza Vaccination Reporting Measure

As a part of the Skilled Nursing Facility (SNF) PPS proposed rule released in May 2017, CMS proposes to correct the performance period for the NHSN Healthcare Personnel Influenza Vaccination Reporting Measure for Payment Year (PY) 2020.

ESRD QIP Summary Payment Years 2016–2020

The Centers for Medicare & Medicaid Services (CMS) administers the End-Stage Renal Disease (ESRD) Quality Incentive Program (QIP) to promote high-quality care by outpatient dialysis facilities treating patients with ESRD.

Involuntary Discharge

Involuntary Discharge (IVD): What Every Provider Needs to Know About Handling an IVD

This resource outlines the responsibilities of a facility and the process that must be followed before a patient can be involuntarily discharged (IVD) from a facility, as well as the Conditions for Coverage that specify the requirements and parameters for IVD.

Working Together to Address Challenging Patient Behaviors and Prevent Involuntary Discharge

This presentation:

  • Reviews the End Stage Renal Disease (ESRD) Conditions for Coverage pertaining to involuntary discharge (IVD).
  • Increases awareness of risk factors that place patients at risk for IVD.
  • Identifies resources and approaches to manage challenging situations.

Dialysis Facility Information

Dialysis Facility Reports

Annual Dialysis Facility Reports (DFRs) and quarterly Dialysis Facility Compare (DFC) Reports are made available to facilities, State Survey Agencies, and Regional Offices online at which replaces the old website

Annual Dialysis Facility Reports (DFRs) and quarterly Dialysis Facility Compare (DFC) Reports are made available to facilities, State Survey Agencies, and Regional Offices online at which replaces the old website.


ESRD Network 15 | 3025 South Parker Road, Suite 820 | Aurora, CO 80014 | 303.831.8818