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For Providers

Hispanic Senior Couple Inside Hospital with Busy Nurses

The mission of Network 17 includes helping dialysis and transplant facilities to improve the level of care provided to patients with end stage renal disease (ESRD). We accomplish this through providing:

  • Education
  • Resources
  • Technical assistance

We are also involved in the collection and validation of information about persons with ESRD. This information is collected through a variety of means including:

  • CROWNWeb
  • The National Healthcare Safety Network (NHSN)

Please review the topics provided on this website for more in-depth information. If you cannot find the resources you seek online, please contact our office.

Blood Stream Infection (BSI) Toolkit

Toolkit Introduction and Instructions

This is the introduction and instruction section of the BSI Toolkit.

CDC Audit Tools

This is the CDC Hand Hygiene Audit Tools section of the BSI Toolkit.

Patient Safety

Environmental Surface Disinfection in Dialysis Facilities: Notes for Clinical Managers

This resource provide notes in a checklist format for clinical managers to utilize for environmental surface disinfection.

Infection Prevention and Monitoring in the Dialysis Setting

This presentation outlines infection prevention best practices and tools for dialysis patients.

End of Life Care

Curriculum Guide for Advance Care Planning

This curriculum is designed to assist facility staff in having advance care planning discussions with patients.

Planning Today for Tomorrow's Healthcare: A Guide for People with Chronic Kidney Disease

This brochure will provide details on how to have control over your healthcare in the event that you cannot speak for yourself.



The official website for news and information about the ICH CAHPS Survey.

Patients Decide QIA

This page contains English and Spanish language resources about peritoneal dialysis shared by facilities, Network PACs, and other key players in our ICH CAHPS Quality Improvement Activity. 


My CROWNWeb Website is a website managed for the Centers for Medicare & Medicaid Services (CMS) to offer help and technical support to users of the CROWNWeb system.

QIMS Login for All Users

QIMS login page for all users.

Conditions for Coverage

The Role of the ESRD Network and State Survey Agency

This document explains the roles and responsibilities of the ESRD Network and State Survey Agency. 

CMS Survey and Certification Memoranda

This official Centers for Medicare & Medicaid Services (CMS) website provides memoranda, guidance, clarifications, and instructions to State Survey Agencies and CMS Regional Offices.

Grievance Process

Grievance Process

If you have a concern about the care being provided to you or family member in a dialysis clinic, you may call the Network at any time. However, you are encouraged to speak to the clinic manager, charge nurse, or social worker first. This resource will provide you with more information about the Network grievance process, including how to file a grievance.

Involuntary Discharge

Conflict Resolution Tip Sheet

This Conflict Resolution Tip Sheet  provides useful suggestions for dealing with conflict rather than avoiding it.

Decreasing Dialysis Patient-Provider Conflict Toolkit

The goal of the Decreasing Dialysis Patient-Provider Conflict (DPC) initiative is to provide the dialysis community with resources to manage and decrease conflict. The DPC Toolkit provides resources to help staff involved in the daily operations of the dialysis clinic to better understand, respond to, and decrease conflict.

News from the Dialysis NHSN Helpdesk

Dialysis NHSN Helpdesk: Newsblast Archive

Newsblasts are simple and short articles that address important issues currently trending in the Dialysis Helpdesk inbox. In February 2015, the Dialysis Helpdesk began disseminating newsblasts on a monthly basis, towards the end of each month. Refer to the newsblast archive for answers to frequently asked questions, deadline reminders, and breaking news that you may have missed. 

Reducing Adverse Drug Events (ADEs)

Reducing ADE Tip Sheet - California

This one-pager provides an overview of the occurrence of ADEs in California and provides tips for providers to better assess risk and prevent ADEs.

Prescriber Quick Tips: Anticoagulants

This tool provides tips to reduce adverse drug events with anticoagulant use.

Stakeholder Organizations

American Kidney Fund

The American Kidney Fund is dedicated to ensuring that every kidney patient has access to health care, and that every person at risk for kidney disease is empowered to prevent it. The site offers patient programs, kidney disease education, and professional education.

Centers for Disease Control and Prevention

The CDC works to protect America from health, safety and security threats, both foreign and in the U.S. Whether diseases start at home or abroad, are chronic or acute, curable or preventable, human error or deliberate attack, the CDC fights disease and supports communities and citizens to do the same.

ESRD Quality Incentive Program

CMS Memo: Clarifying PY 2020 Performance Period for ESRD QIP NHSN Personnel Influenza Vaccination Reporting Measure

As a part of the Skilled Nursing Facility (SNF) PPS proposed rule released in May 2017, CMS proposes to correct the performance period for the NHSN Healthcare Personnel Influenza Vaccination Reporting Measure for Payment Year (PY) 2020.

ESRD Quality Incentive Program

The Centers for Medicare & Medicaid Services (CMS) administers the ESRD Quality Incentive Program (QIP) to promote high-quality services in outpatient dialysis facilities treating patients with ESRD. This page includes FAQs, milestones, and program details.

Quality Improvement

Conditions for Coverage

The Survey and Certification Program certifies ESRD facilities for inclusion in the Medicare Program. This page includes links to applicable laws and regulations, and provides resources to support and assess compliance with Federal regulations.

Model for Improvement

The Institute for Healthcare Improvement (IHI) uses the Model for Improvement as the framework to guide improvement work. It is a simple, yet powerful tool for accelerating improvement. This site will help you learn about the fundamentals of the Model for Improvement and testing changes on a small scale using Plan-Do-Study-Act (PDSA) cycles.

Vascular Access/LTC Reduction Tools

Vascular Access Monthly Reporting Tool

This tool is designed to help facilities track their progress at reducing long-term catheters and improving vascular access use in their patients.

Long-Term Catheter Root Cause Analysis (RCA) Tool

This tool helps facilities evaluate their long-term catheter use and analyze how they can reduce their use and encourage permanent accesses.

Infection Prevention

Let's Talk: Starting the Conversation to Prevent HAIs

Preventing infections is important for patient safety. The Centers for Disease Control and Prevention (CDC) wants dialysis patients and dialysis centers to start a conversation about preventing infections. Family members can also start the conversation. We hope this guide can be a starting point to improve awareness about patient safety issues.

HAIs and Antibiotic Resistance: Communication Tools for Health Departments

The Association of State and Territorial Health Officials (ASTHO) and the Centers for Disease Control and Prevention (CDC), with support from with Porter Novelli, are pleased to launch a suite of communications tools designed to help health departments articulate the value of public health in preventing healthcare-associated infections (HAIs) and stopping the spread of antibiotic resistance. This webinar will orient health departments and key partners on how to use these tools to reach and engage various public health and healthcare audiences, including hospitals, patient care providers, facility support staff, the media, and many others who are critical to raising awareness and taking action to contain and prevent HAIs. 


ESRD Network 17 | 533 Airport Blvd., Suite 400, Burlingame, CA 94010 | 415.897.2400