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Lines of Communication

Hispanic Senior Couple Inside Hospital with Busy Nurses

One of the major barriers to coordinated and effective care in dialysis units is poor communication between:

  • Patients and clinic staff.
  • Nephrologists and primary care physicians.

Open lines of communication enhance patients':

  • Satisfaction and experience of care.
  • Adherence to treatment protocols, including:
    • Medication regimens.
    • Dietary restrictions.
    • Dialysis schedules.
  • Ability to self-manage their chronic condition.
  • Adoption of preventive behaviors, including.
    • Getting immunizations.
    • Infection control practices, including hand and vascular access washing.

Staff's ability and willingness to listen and empathize can have a profound effect on patients' health outcomes and the provision of quality of care.

Keep watch here as the  Network adds tools  to help improve communications in your facility.

We're Not Being Nosy—We Care! is short tool to remind patients of the different situations in which they need to update their care team and facility. It is available in:



Dialysis Schedules: Tips for Patients and Staff

Scheduling issues are a common source of frustration for dialysis patients and staff.This document addresses what you can do to help keep your dialysis schedule running as on time as possible.

View Resource