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PfP – NCD Pacing Event: Using Data to Drive Improvement and Transparency

Young Female Doctor Diverse Business Group
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Thursday, April 19, 2018, 10:00 a.m. to 11:00 a.m. PT.

Summary from 4/19 Pacing Event: “Data Use and Transparency to Drive Hospital-Level Quality Improvement”

Achieving accountability and high quality care is dependent on the collection and use of information and data to identify gaps and opportunities for improvement. This Pacing Event highlighted examples of how data and transparency are driving change and facilitating a culture of safety at the hospital level. This includes considerations such as ensuring that data and transparency foster improvement, rather than a culture of blame; educating hospital-level leaders and staff about the data; and ensuring that there are processes in place for addressing identified issues. The presentation included hospital-specific examples of tools and strategies for using data and transparency to drive change, as well as highlighted the positive impact the efforts have had on staff and patient satisfaction.

Specifically, the session featured presentations from:

  • Kathy Mahoney, MD, MBA, FACOG, Medical Director of Medical Management at Baystate Medical Center in Massachusetts (Premier HIIN), who discussed Baystate’s culture and thoughtful approach around transparency as a driver for improvement, as well as presented the structure and tools they have created to improve transparency across departments;
  • Margaret Duffy, PhD, RN, NEA-BC from North Shore University Hospital in New York (NYSPfP HIIN), who discussed the use of data and transparency at the system level and its impact on the culture at the hospital level, as well as shared the hospital’s work to develop a proactive approach for sharing and using data at the unit-level to drive improvements in harm reductions (i.e., falls with injuries, pressure injuries, CLABSI, and CAUTI rates), staff satisfaction, and the patient experience; and
  • Donna Drouin, patient advocate, who worked closely with Middlesex Hospital in Connecticut to establish its Patient and Family Advisory Group, and presented an example of one of their data-driven efforts. She also shared observations about the use of data in improvement efforts, based on her role as a patient advisor and her prior work as a quality improvement consultant.

To view and download slides and recording from all previous Pacing Events, click here.


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