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Past Event Sticker

Session 3: Safety Across the Board, Team Communication

Diverse Business Group Young Female Doctor

Tuesday, July 17, 2018, 12:00 p.m. to 1:00 p.m. PT.

Achieving Safety Across the Board (SAB) is the ability to use a broad and systematic approach toward building a patient centered organizational response to reduce and prevent ALL patient harm—the cornerstone of every hospital and health system. The framework for SAB involves 3 key imperatives: culture, strong safety processes, and engagement. Simultaneous execution of these three imperatives assists with keeping patients, family/caregivers, and the workforce free from harm. The SAB series will highlight efforts to improve the 3 key imperatives, while demonstrating the close association on driving improvement in Hospital Improvement Innovation Network (HIIN) clinical topic areas.

Individual Session Description:

One of the key components for patient safety is effective teamwork and communication. The ability for a healthcare team to see, understand and mitigate the risk of hospital-acquired harm to patients is dependent on safe, honest, and timely communication. This session will focus on team communication strategies aimed at recognizing and building a safe culture.

Webinar Objectives:

  • Describe the importance of situational awareness among team members and a shared mental model in healthcare.
  • Identify tools and strategies for effective communication among team members, such as standardized reports like Situation, Background, Assessment, Recommendation (SBAR), handoffs, briefs, and huddles.
  • Describe approaches for providing mutual support that allow teams to self-correct, distribute workload effectively, provide feedback, and manage conflict.
  • Discuss the effect of team communication in patient safety and driving improvement across HIIN topic areas.

Speakers: Kim Werkmeister, RN, CPHQ, CPPS, Clinical Improvement Educator, HSAG HIIN

Julia Slininger, BS, RN, CPHQ, Vice President, Regional Quality Network, HSAG HIIN

Continuing Education (CE): Health Services Advisory Group is the CE provider for this event. Provider approved by the Board of Registered Nursing, Provider Number 16578, for 1 contact hour for each event. Pending approval. There is no charge to attend this event.

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