Thursday, March 1, 2018, 10:00 a.m. to 11:00 a.m. PT.
Summary from 3/1 Pacing Event: “Keys to Patient Safety: Restoring Joy and Preventing Burnout”
This Pacing Event explored the role of joy in work and its contribution to satisfaction in the workplace. A sense of contribution, accomplishment, and pride impacts the care provided, and hence, the patient experience. Channeling the inner sense of commitment can ultimately reduce the sense of exhaustion and overwhelm that exists for many care providers. This session engaged HIINs and hospitals in a discussion about the evidence around the role of joy and burnout in patient safety, as well as provided guidance on where to begin in assessing and addressing these concepts. The presentations included resources and strategies for improving joy and reducing burnout, as well as discussed examples of the impact these strategies have on a culture of safety.
The session featured presentations from:
- Jessica Perlo, MPH, Director at the Institute for Healthcare Improvement (IHI), who presented the importance of addressing joy and burnout in quality improvement work, as well as discussed where to begin in addressing joy and offered resources to assist HIINs and hospitals in this work; and
- Andrew Shin, JD, MPH, Chief Operating Officer at the Health Research & Educational Trust (HRET), who shared examples of how burnout is being addressed at the HIIN- and hospital-level, as well as shared HRET’s framework for working with hospital providers and leaders to identify the contributing factors to joy and burnout and developing actions to address them.
To view and download slides and recording from this Pacing Event, click here.