Thursday, May 3, 2018, 10:00 a.m. to 11:00 a.m. PT.
Summary from 5/3 Pacing Event: “Strategies for Assessing and Addressing Joy in Work”
This Pacing Event further explored the importance of joy in work as it relates to healthcare providers and staff. As healthcare professionals experience increased demands on their time and energy, this event focused on strategies for assessing and improving joy and staff engagement, as well as the impact on outcomes such as patient safety and workplace efficiency. Specifically, participants heard about a cross-hospital collaborative’s efforts to address and measure improvements in joy, as well as one health system’s journey and successes with improving joy through its Lean processes.
Specifically, the session featured presentations from:
- Amber Romstad, MHA, CPHQ, Collaborative Advisor, Performance Improvement Collaboratives at the Vizient HIIN, who discussed the HIIN’s Joy in Work collaborative, including the structure, goals, and metrics being used to support the work of over 60 participating organizations, findings at the HIIN level from the baseline data, and the strategies and content of a sample of the organization-specific projects; and
- Helen Macfie, Pharm.D., FABC, Chief Transformation Officer, MemorialCare (HSAG HIIN), who presented the system’s journey to leverage its Lean processes to improve joy in work as part of its quality and safety initiatives, including the issues identified, the interventions applied, the measures used to assess progress, and the outcomes achieved.
The session was moderated by Bruce Spurlock, MD (NCD).
To view and download slides and recording from this Pacing Event, click here.