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Past Event Sticker

Reducing Readmissions with Patient and Family Engagement (PFE) Using Teach-Back

Business Audience Adults with Medical Staff at Home

Thursday, November 15, 2018, 12:00 p.m. to 1:00 p.m. PT.

Avoidable readmissions are frequently a result of ineffective communication with our patients during discharge planning. A strategy for improvement in this area is the use of teach-back during patient and family education. Join HSAG HIIN to gain knowledge and skills to implement an effective teach-back strategy.

Download the Presentation

Webinar Objectives:

  • Identify methods used to effectively engage patients and families in the discharge planning discussion.
  • Describe the assessment of patient’s understanding of care plan elements.
  • Identify potential areas of misunderstanding between patients and caregivers during discharge planning discussions, and the use of the teach-back method to facilitate understanding.


Julia Slininger, BS, RN, CPHQ, Vice President, Regional Quality Network, Hospital Quality Institute, HSAG HIIN

Kim Werkmeister, BA, RN, CPHQ, CPPS, Clinical Improvement Educator, Hospital Quality Institute, HSAG HIIN

Continuing Education (CE): Health Services Advisory Group, Inc. is the CE provider for this event. Provider approved by the Board of Registered Nursing, Provider Number 16578, for 1 contact hour. Pending approval. There is no charge to attend this event.