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PFE Learning Event: Provider and Patient Perspectives in Improving Diagnoses

Senior Asian Couple Diverse Business Group
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Thursday, September 12, 2019, 10:00 a.m. to 11:00 a.m. PT.

The purpose of this session is to present the lessons learned from a multi-year, Pennsylvania state-wide learning collaborative to help prevent diagnostic errors. The results from the learning collaborative demonstrates the importance of engaging patient and family members to drive improvement in the diagnostic process.

Summary from 9/12 PFE Learning Event: “Building the Bridge: Provider and Patient Perspectives in Improving Diagnoses”

Diagnostic errors can have dire consequences for patients, caregivers, and providers. Teams that want to improve the diagnostic process often struggle with its natural complexity and variability. Patients and families can help providers navigate those issues and drive improvement in diagnoses.

This learning event presented the story of a multi-year, statewide learning collaborative - led by the Hospital and Healthcare Association of Pennsylvania in partnership with the Pennsylvania Patient Safety Authority and Health Care Improvement Foundation - to improve the diagnostic process and reduce errors. Collaborative leaders, as well as a member of the HAP Patient and Family Advisory Council, discussed the process they used, the tools that helped them achieve success, and how they identified opportunities to engage patients and families in the improvement process.

Please see the PFEC’s next HIINgagement monthly newsletter for a full summary of this event.