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Past Event Sticker

Quality and Safety Series: 10. Process Mapping

Provider in Home with Senior Patients Nurse Talking with Senior Patient

Tuesday, December 14, 2021, 2:00 p.m. to 3:00 p.m. ET.

11:00 a.m. Pacific  |  12 noon Mountain  |  1:00 p.m. Central

The Health Services Advisory Group (HSAG) Hospital Quality Improvement Contract (HQIC) Quality and Safety Series is designed to assist your organization in its quality improvement journey, from planning and preparation to sustaining gains.

Offered on the second and fourth Tuesday of the month, this series is designed as a learning module for the novice or a refresher of skills for the expert.

These "quick-inars" consists of a 30 minute or less bite-size learning presentation to review key skills necessary to function in the quality improvement role or for other staff members participating in a quality improvement initiative.


  • Define what a process is and what process mapping entails.
  • Explore the uses and benefits of process mapping.
  • Identify the various types of process maps.
  • Discuss the steps in creating a process map.