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Patient & Family Engagement Quickinar Series

Nurse Talking with Senior Patient Medical Team
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Establishing a partnership with patients and families is imperative to improve patient quality and safety. The Centers for Medicare & Medicaid Services (CMS) has developed the 5 Metrics for Person and Family Engagement to provide HQIC facilities a framework to engage patients and families in their care. This begins prior to admission and continues throughout hospitalization until discharge. Discover how to achieve these metrics, keep patients and families at the center of care, and engage staff to form an alliance with patients and families. These short, 30-minute presentations will address the criteria to meet these measures and will assist your facility in improving your patient and family engagement (PFE).

 

Introduction to Patient and Family Engagement

Thursday, February 2, 2023 

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Slide Presentation

Objectives:

  • Define PFE and it's importance for hospitals.
  • Describe five CMS PFE metrics.
  • Introduce concept of organizational readiness for PFE.
  • Discuss how PFE relates to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®), Star Ratings, and Medicare Beneficiary Quality Improvement Project (MBQIP).

Achieving Patient and Family Centered Care

Thursday, February 16, 2023 

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Slide Presentation

This session will outline a business case to establish leadership support and engagement to integrate health equity.

Objectives:

  • Practice patient and family centered care.
  • Summarize how to promote PFE.
  • Facilitate patient and family participation in care where possible.
  • Examine staff comfort regarding patient and family participation in care.

Preparing for Patient and Family Engagement Programs

Thursday, March 2, 2023

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Slide Presentation

Objectives:

  • Identify strategies, tools, and resources to engage leadership and promote buy-in.
  • Discuss how PFE benefits your hospital and improves satisfaction scores.
  • Review strategies to prepare and train staff and clinicians for PFE.

 

 

Engaging the Patient and Care Partner to Prepare for Hospital Admission

Thursday, March 16, 2023

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Slide Presentation

Objectives:

  • Discuss planning checklists for planned admissions.
  • Identify opportunities to collaborate and engage members of the healthcare team.
  • Describe how to involve the patient/care partner in the plan of care.
  • Review a PFE pamphlet to prepare a patient and care partner for their hospital stay.

 

Engaging Patients and Family to Prepare for Hospital Discharge

Thursday, April 6, 2023

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Slide Presentation  

Objectives:

  • Demonstrate methods of assessing patient social needs prior to discharge.
  • Summarize the concept of discharge planning beginning at admission.
  • Review how to use checklists to prepare patient for discharge.
  • Refer to care coordination quickinars for more information on health literacy.

 

Role of Patient and Family Engagement in Readmission Prevention

Thursday, April 20, 2023

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Slide Presentation

Objectives:

  • Show relationship of PFE to Value Based Purchasing.
  • Discuss how social drivers impact the patient's likelihood of being readmitted.
  • Give examples of ways to prepare patients for self care outside the hospital.
  • Define Teach-Back.

How Bedside Hand Off Can Improve Patient Outcomes

Thursday, May 4, 2023

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Slide Presentation

Objectives:

  • Describe how to engage staff in bedside hand off.
  • Identify the types of nursing units successful with bedside shift report.
  • Discuss multiple rounding processes in the bedside report.
  • Identify opportunities to engage the patient and care partner in a shift report.

 

Adverse Event Transparency: Supporting Patients, Families, and Staff

Thursday, May 18, 2023

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CANDOR slide presentation

HSAG slide presentation

Objectives:

  • Discuss the importance of adverse event transparency.
  • Identify the impact of adverse events to patients, families, and staff.
  • Demonstrate how programs like Communication And Optimal Results (CANDOR), can assist in supporting patients, families, and staff through an adverse events.

The Role of the Hospital Patient and Family Engagement Advisor

Thursday, June 1, 2023

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Slide Presentation

Objectives:

  • Identify key skills for a PFE advisor.
  • Identify roles and responsibilities of the PFE advisor to leadership, staff, and Patient and Family Advisory Council (PFAC) members.
  • Explore how to integrate PFE advisor roles into existing positions.

Selecting, Training, and Engaging Patient and Family Advisors

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Slide Presentation

Thursday, June 15, 2023

Objectives:

  • Describe how to get started with patient representation at your facility.
  • Review the PFE Roadmap to Success.
  • Give examples of how to operationalize PFE and PFAC activities.
  • Express importance of developing mutual trust
  • Examine confidentiality and HIPAA guidelines and training for patient and family advisors.

Patient and Family Engagement Best Practices: Critical Access and Small Rural Hospitals

Thursday, July  6, 2023

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HSAG slide presentation 

Tahoe Forest slide presentation 

Tahoe Forest video I am the Patient Experience

Objectives:

  • Identify the importance of a PFE program/PFAC in critical access hospitals (CAHs) and small rural hospitals.
  • Describe successes with building a robust PFE Program/PFAC.
  • Identify strategies to grow a PFE program/PFAC in a CAH/small rural hospital.
  • Discuss barriers and mitigation strategies in developing a PFE program/PFAC in a CAH/small rural hospital.

Patient and Family Engagement Best Practices: Acute Care Hospitals

July 27, 2023

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HSAG Slide Presentation

PFE Slide Presentation

Objectives:

  • Describe successes in building a robust PFE Program/PFAC.
  • Identify stragies to "grow" a PFE Program/PFAC.
  • Discuss barriers and mitigation strategies in developing a PFE Program/PFAC.