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Teach-Back

Provider in Home with Senior Patients Nurse Talking with Senior Patient
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The teach-back method, also called the "show me" method, is a communication confirmation method used by healthcare providers to confirm whether a patient (or caretaker) understands what is being explained to them. If a patient understands, they are able to "teach-back" the information accurately. Tools and resources are provided here to help providers develop and track teach-back methods.

Teach-Back Infographic

1NC Program on Health Literacy (2007). NC Health Literacy. University of North Carolina at Chapel Hill. Retrieved December 1, 2015, from http://nchealthliteracy.org.
2www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthliteracytoolkit.pdf.

Resources From Other Organizations:

 
   

Always Use Teach-Back

The purpose of this training toolkit "Always Use Teach-Back," found at www.teachbacktraining.org, is to help healthcare providers learn to use teach-back to support patients and families throughout the care continuum, especially during transitions between healthcare settings. The toolkit combines health literacy principles of plain language and using teach-back to confirm understanding, with behavior change principles of coaching to new habits and adapting systems to promote consistent use of key practices.

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Always Use Teach-Back 10 Elements of Competency for Using Teach-Back Effectively

Part of the "Always Use Teach-Back" toolkit, this sheet give pointers on effective teach-back communication.

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Always Use Teach-Back Observation Tool

Part of "Always Use Teach-Back," this tool offers a checklist to help care team members in how they use the teach-back method with patients.

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Coaching to Always Use Teach-Back

Part of the "Always Use Teach-Back" toolkit, you will find tips and tools to help managers and supervisors empower staff members with coaching tips, observation tools, a confidence scale, and examples of how to build teach-back into standard practices and policies.

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Interactive Teach-Back Learning Module

This two-part learning module, part of the "Always Use Teach-Back" toolkit, describes teach-back and demonstrates its effectiveness to improve patient-provider communication.

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Teach-Back Readings, Resources, and Video

These resources, part of the "Always Use Teach-Back" toolkit, help the provider learn more about health literacy and teach-back.

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Teach-Back: Intervention

This teach-back intervention resource, from the U.S. Department of Health & Human Services Agency for Healthcare Research and Quality (www.ahrq.gov), includes several support materials.

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What Is Teach-Back

This video, from the Institute for Healthcare Improvement (www.ihi.org), explains the purpose of teach-back and discusses the most important thing to keep in mind when using it with patients. 

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