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Low Health Literacy Costs U.S. Employers $5 Billion A Year

Provider in Home with Senior Patients Medical Team Looking at Xray

According to Accenture, half of U.S. consumers are unable to navigate healthcare system complexities, prompting avoidable calls to customer service centers and choices of health benefits that cost them more when they do not know what to select or what is covered. Accenture found that, “Consumers with low health literacy  are seven times more likely to use customer service support one to three times a week and three times more likely to use it one to three times a month than consumers with high healthcare system literacy are.” Read more at the Forbes article.