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Patient Portal Adoption Diverges Among Older Generation

Provider Medical Worker

This article summarizes discoveries made by Northwestern University researchers who found significant differences among the older generation regarding their patient portal adoption. Some key differences include health literacy, education, and racial disparities. Highly educated patients were consistently more likely to use the patient portal for prescription refill requests. Patients with an adequate level of health literacy were nearly eight times more likely than those with limited health literacy to use the secure patient–physician messaging function. Essentially, the researchers concluded that providers who implement patient portals in their medical practice should also create strategies for monitoring and decreasing discrepancies in the use of these tools.