Skip to main content

Patient Portals: Improving the Health of Older Adults by Increasing Use and Access

Provider in Home with Senior Patients Medical Worker

The University of Michigan’s National Poll on Healthy Aging found that nearly half of adults ages 50–80 use patient portals. Of those who did access portals, most viewed test results (84 percent), request a prescription refill (43 percent), scheduled an appointment (37 percent), or obtain advice from a provider (26 percent). More high--income seniors (59 percent) use portals than those with less income (as in under $60,000 annual income) older adults (42 percent). Lack of access to broadband, phone preference usage, and concerns regarding security loom as barriers to use. Personalization and assurances regarding accuracy in online communications were noted as solutions to some barriers. Read more at the Health Affairs article.