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Stakeholder Collaboration Can Boost Patient Portal Enrollment

Provider Provider in Home with Senior Patients

Consulting patients, practice leadership, and providers can help healthcare organizations identify potential barriers to patient portal adoption, according to research published in the Journal of Medical Internet Research. Gaining an understanding of the issues behind low portal uptake was pursued by the Veterans Health Administration, which conducted interviews among patients, providers and VHA leadership. The researchers found, among other factors, that patients reported technological glitches in completing the enrollment process and a lack of tech assistance.