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Section 508 Compliance Statement

Adults with Medical Staff at Home Business Audience
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HSAG Accessibility Conformance Report

The purpose of this report is to assist you in making preliminary assessments regarding HSAG products and services with features that support accessibility.

The first table of the report provides a summary view of each of the compliance standards and links to applicable criteria tables. These subsequent tables provide more detailed views of each conformance level or subsection. There are three columns in each table. The first column contains the criteria being evaluated. The second column describes the level of support provided by the product. The third column describes how the requirement is implemented in the product and contains any additional remarks.

Date: May 18, 2017
Name of Product: Web Internet Information and Multimedia Video Products
Contact for more Information: Dave Kantrud

Summary

Criteria

Conformance Level

Remarks and Explanations

WCAG Conformance Level A

See below

HSAG fulfills Level A of the WCAG 2.0 requirements.

WCAG Conformance Level AA

See below

HSAG fulfills Level AA of the WCAG 2.0 requirements.

WCAG Conformance Level AAA

Not applicable

 

WCAG Conformance Requirements

See below

HSAG's website fulfills all applicable requirements.

Section 508: Chapter 3: Functional Performance Criteria

See below

All product and services are 508 compliant and Assistive Technologies are supported.

Section 508: Chapter 4: Hardware

Not applicable

 

Section 508: Chapter 5: Software

Not applicable

 

Section 508: Chapter 6: Support Documentation and Services

See below

Documentation for product support, accessibility, and compatibility features is generally available in HTML and PDF formats on our web-based offerings. Should other formats be requested, or should additional support services or trainings be requested, HSAG is able to provide those services.

EN 301 549

Not applicable

 

WCAG Conformance Criteria, Level A

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: Every non-text element has a text equivalent via alt description. The alt descriptions succinctly describe the purpose of the objects, without being too verbose or too vague. HSAG will provide alt text to iframe when available.

Electronic Docs: The non-text content has alt text.

1.2.1 Audio-only and Video-only (Prerecorded)
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: HSAG has prerecorded audio and video alternatives for multimedia presentations. HSAG also uses transcripts for web-based audio and text, or audio descriptions for web-based only video.

1.2.2 Captions (Prerecorded)
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG has prerecorded captions for multimedia presentations embedded in its site that are synchronized with the presentation. All training and informational video and multimedia productions that contain speech or other audio information necessary for the comprehension of the content contains closed captioning.

1.2.3 Audio Description or Media Alternative (Prerecorded)
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: HSAG has equivalent alternatives for multimedia presentations embedded in its site that are synchronized with the presentation. All training and informational video and multimedia productions that contain visual information necessary for the comprehension of the content is audio described.

1.3.1 Info and Relationships
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: Where data tables are required, caption elements and summary attributes are used to provide the general structure of the table. Based upon the individual requirement, the specific rows and columns are identified from th and td elements (id attributes may also be employed) to allow for acceptable screen reading.

Electronic Docs: Where data tables are required, caption elements and summary attributes are used to provide the general structure of the table. Based upon the individual requirement, the specific rows and columns are identified from th and td elements (id attributes may also be employed) to allow for acceptable screen reading.

1.3.2 Meaningful Sequence
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: The reading and navigation order (determined by code order) is logical and intuitive.

Electronic Docs: The reading and navigation order (determined by code order) is logical and intuitive.

1.3.3 Sensory Characteristics
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Instructions in a document do not rely on shape, size, or visual location.

Electronic Docs: Instructions in a document do not rely on shape, size, or visual location.

1.4.1 Use of Color
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: When color is used to enhance the visibility of important information, an alternative indicator is used (usually text).

Electronic Docs: When color is used to enhance the visibility of important information, an alternative indicator is used (usually text).

1.4.2 Audio Control
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Not applicable

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

HSAG does not have any elements that play automatically for more than 3 seconds.

2.1.1 Keyboard
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: All page functionality is available using the keyboard, unless the functionality cannot be accomplished in any known way using a keyboard.

Electronic Docs: All page functionality is available using the keyboard, unless the functionality cannot be accomplished in any known way using a keyboard.

2.1.2 No Keyboard Trap
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Keyboard focus is never locked or trapped at one particular page element ensuring the user can navigate to and away from all navigable page elements using a keyboard only (using tab and shift tab).

Electronic Docs: Keyboard focus is never locked or trapped at one particular page element ensuring the user can navigate to and away from all navigable page elements using a keyboard only (using tab and shift tab).

2.2.1 Timing Adjustable
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: In general, timed responses are avoided. However, should requirements dictate, the user will be alerted with compliant mechanisms with sufficient time to respond that additional time may be needed.

2.2.2 Pause, Stop, Hide
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: Moving content lasts longer than 5 seconds and can be manually controlled.

2.3.1 Three Flashes or Below Threshold
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: No elements on the page flash more than three times per second, thus reducing the risk of optically-induced seizures.

2.4.1 Bypass Blocks
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: A skip-to-content link is provided on each web page.

Electronic Docs: Heading elements are identified at each section of content. Headings are marked as heading tags in PDFs.

2.4.2 Page Titled
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG web pages have descriptive and informative page titles.

Electronic Docs: HSAG documents have descriptive and informative page titles.

2.4.3 Focus Order
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: The navigation order of links, form elements, etc., is logical and intuitive.

Electronic Docs: The navigation order of links, form elements, etc., is logical and intuitive.

2.4.4 Link Purpose (In Context)
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Link text alone or the link text and its content (surrounding paragraph, table headers) contains enough information to determine the purpose of each link.

Electronic Docs: Link text alone or the link text and its content (surrounding paragraph, table headers) contains enough information to determine the purpose of each link.

3.1.1 Language of Page
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: The language on pages is identified using the <html lang=en> attribute.

Electronic Docs: The language on pages is identified.

3.2.1 On Focus
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports 

Software:  Not applicable

Authoring Tool: Not applicable

Web: When a page element receives focus it does not result in a substantial change on the page, the spawning of a pop-up window, an additional change of keyboard focus, or any other change that could confuse or disorient the user.

Electronic Docs: When a page element receives focus it does not result in a substantial change on the page, the spawning of a pop-up window, an additional change of keyboard focus, or any other change that could confuse or disorient the user.

3.2.2 On Input
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: All form controls have text labels adjacent to them. Form elements have labels associated with them. Users can navigate through the form with their keyboard or Assistive Technology and access the functionality and help required to complete and submit the form, without substantial change to the pages that could disorient the user.

Electronic Docs: All form controls have text labels adjacent to them. All PDF forms have Accessibility tag elements and field help text. Form elements have labels associated with them. Users can navigate through the form with their keyboard or Assistive Technology and access the functionality and help required to complete and submit the form, without substantial change to the pages that could disorient the user.

3.3.1 Error Identification
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable
Web: Form fields requiring a specific format, value, or length indicate so within the element’s label or title. Validation errors display as plain text.

3.3.2 Labels or Instructions
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: All form controls have text labels adjacent to them. Form elements have labels associated with them. Users can navigate through the form with their keyboard or Assistive Technology and access the functionality and help required to complete and submit the form.

Electronic Docs: All form controls have text labels adjacent to them. All PDF forms have Accessibility tag elements and field help text. Form elements have labels associated with them. Users can navigate through the form with their keyboard or Assistive Technology and access the functionality and help required to complete and submit the form.

4.1.1 Parsing
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable
Web: Elements have complete start and end tags; elements are nested according to their specifications.

4.1.2 Name, Role, Value
(Level A)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Support with exceptions

Electronic Docs: Not applicable

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable
Web: Most user interface components can be programmatically determined for standard HTML components.

WCAG Conformance Criteria, Level AA

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live)
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG has equivalent alternatives for multimedia presentations embedded in its site that are synchronized with the presentation. All training and informational video and multimedia productions that contain speech or other audio information necessary for the comprehension of the content contains closed captioning.

1.2.5 Audio Description (Prerecorded)
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG has equivalent alternatives for multimedia presentations embedded in its site that are synchronized with the presentation. All training and informational video and multimedia productions that contain visual information necessary for the comprehension of the content is audio described.

1.4.3 Contrast (Minimum)
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: All text has a contrast ratio of 4.5:1 and a contrast ratio of 3:1 is applied to large text.

Electronic Docs: All text has a contrast ratio of 4.5:1 and a contrast ratio of 3:1 is applied to large text.

1.4.4 Resize text
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: Content is readable when text size is doubled.

Electronic Docs: Content is readable when text size is doubled.

1.4.5 Images of Text
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Closed: Not applicable

Authoring Tool: Not applicable

Web: When the same visual presentation can be made using text only, an image is not used to present that text.

Electronic Docs: When the same visual presentation can be made using text only, an image is not used to present that text.

2.4.5 Multiple Ways
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Multiple ways are available to find other web pages, including a site map and site search functionality.

Electronic Docs: Multiple ways are available to find other pages in a document, including a table of contents and bookmarks.

2.4.6 Headings and Labels
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Page headings, labels for forms, and interactive controls are clearly labeled and informative if the structure does not provide adequate differentiation between them. 

Electronic Docs: Page headings, labels for forms, and interactive controls are clearly labeled and informative if the structure does not provide adequate differentiation between them.

2.4.7 Focus Visible
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Page elements are visually apparent when using the keyboard. When users tab through a page, users can see where they are on the page.

Electronic Docs: Page elements are visually apparent when using the keyboard. When users tab through a page, users can see where they are on the page.

3.1.2 Language of Parts
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Page content language that is in a different language is identified so that speech synthesizers that support multiple languages will be able to speak the text in the appropriate accent with proper pronunciation.

Electronic Docs: Page content language that is in a different language is identified so that speech synthesizers that support multiple languages will be able to speak the text in the appropriate accent with proper pronunciation.

3.2.3 Consistent Navigation
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: Repeated navigation links on web pages do not change order when navigating through the site.

Electronic Docs: HSAG documents contain consistent headers, footers, and page numbers.

3.2.4 Consistent Identification
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable
Web: Elements with the same functionality are consistently identified across web pages.

3.3.3 Error Suggestion
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports with exceptions

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable
Web: When most input errors are detected, information is provided as to how to fix the error to allow users to successfully fill out forms.

3.3.4 Error Prevention (Legal, Financial, Data)
(Level AA)

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Not applicable

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG does not use its website to allow individuals to complete legal commitments or financial transactions.

Electronic Docs: HSAG does not use electronic documents to allow individuals to complete legal commitments or financial transactions.

WCAG Conformance Requirements

Criteria

Conformance Level

Remarks and Explanations

1. Conformance Level

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Supports

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG’s website satisfies Levels A and AA of the WCAG 2.0 requirements.

Electronic Docs: HSAG’s electronic documents satisfy Levels A and AA of the WCAG 2.0 requirements.

2. Full pages

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: HSAG’s website does not contain pages that will later have additional content added to them, such as email programs, blogs, and articles that allows users to add comments, or applications supporting user-contributed content. HSAG’s website satisfies Levels A and AA of the WCAG 2.0 requirements.

3. Complete processes

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • E207.3 (Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Not applicable

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

HSAG does not use its website for multipage processes (e.g., online ordering).

4. Only Accessibility-Supported Ways of Using Technologies

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

Web: All content is presented so that assistive technologies are able to understand and successfully present the content's information to the user, including the use of text alternatives. HSAG’s website satisfies Levels A and AA of the WCAG 2.0 requirements.

5. Non-Interference

Also applies to:
2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Not applicable

Electronic Docs: Not applicable

Software: Not applicable

Authoring Tool: Not applicable

HSAG’s website does not use any new interactive graphic technology.

Section 508: Chapter 3: Functional Performance Criteria

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision Supports All information provided by the website is either text, labeled markup, or close captioned. Support for screen readers is provided.
302.2 With Limited Vision Supports Functionality is provided by the web browser as well as by the font size button functionality of the website. Support for screen readers is provided.
302.3 Without Perception of Color Supports When color is used to enhance the visibility of important information, an
alternative indicator is used (usually text).
302.4 Without Hearing Supports Operation of the website does not require user hearing. All videos produced by HSAG are close captioned.
302.5 With Limited Hearing Supports Operation of the website does not require user hearing. All videos are close captioned.
302.6 Without Speech Not applicable Operation of the website and videos does not require speech.
302.7 With Limited Manipulation Supports The website can be navigated with simple keystrokes (e.g., tab, space, alpha keys, Alt) and does not require fine motor controls or simultaneous actions. In addition, the site is compatible with Assistive Technology when available.

302.8 With Limited Reach and Strength

Supports

The website can be navigated with simple keystrokes (e.g., tab, space, alpha keys, Alt) and does not require fine motor controls or simultaneous actions. In addition, the site is compatible with Assistive Technology when available.

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

HSAG provides technical support for all of its products through e-mail, voice (telephone), fax, documentation, and on-site training. Additionally, a description of the accessibility and compatibility features in alternate formats will be provided on request, at no additional charge. Support documentation is available on the website in both HTML and PDF formats at no charge. Key documents are translated and available at no charge.

Section 508: Chapter 6: Support Documentation and Services

Criteria

Conformance Level

Remarks and Explanations

601.1 Scope

602 Support Documentation

602.2 Accessibility and Compatibility Features

Supports

A description of the accessibility and compatibility features in alternate formats will be provided on request, at no additional charge.

602.3 Electronic Support Documentation

Supports

Support documentation is available on the website in both HTML and PDF formats at no charge. Key documents are translated and available at no charge.

602.4 Alternate Formats for Non-Electronic Support Documentation

Supports

HSAG provides technical support for all of its products through e-mail, voice (telephone), fax, documentation, and on-site training. Key documents are translated and available at no charge.

603 Support Services

603.2 Information on Accessibility and Compatibility Features

Supports

A description of the accessibility and compatibility features in alternate formats will be provided on request, at no additional charge. HSAG provides technical support for all its products through email, voice (telephone), fax, documentation, and on-site training.

603.3 Accommodation of Communication Needs

Supports

HSAG provides technical support for all its products through email, voice (telephone), fax, documentation, and on-site training. Key documents are translated and available at no charge.