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Care Coordination

Provider in Home with Senior Patients Provider

Care coordination is a key priority for the Centers for Medicare & Medicaid (CMS) to improve quality and achieve safer and more effective care. However, gaps in care, such as poor communication and ineffective discharge processes, remain a challenge.

To address these gaps, HSAG provides evidence-based strategies, resources and training needed to improve care coordination.

Icon Med MgmtMedication Management

Journal Articles

Pharmacy-led medication reconciliation. Effectiveness of pharmacist-led medication reconciliation programmes on clinical outcomes at hospital transitions: a systematic review and meta-analysis.


IHI Medication Reconciliation Toolkit. Institute for Healthcare Improvement (IHI) How-to Guide: Prevent Adverse Drug Events by Implementing Medication Reconciliation

MATCH Medication Reconciliation Toolkit. Medications at Transitions and Clinical Halndoff (MATCH)

Medication Discrepancy Tool. By Eric Coleman, MD

Journal Articles

Discharge Medication reconciliation by Pharmacists to improve Transitions following Hospitalization (DEPTH). Readmission rates and cost avoidance associated with pharmacist-led discharge medication reconciliation.


ASHP-APhA Medication Management in Care Transitions Best Practices. From American Society of Health-System Pharmacists and American Pharmacists Association. Note pages 29-40.

Icon Discharge PlanningDischarge Planning


Health Equity Organizational Assessment (HEOA). A downloadable PDF form that assesses your hospital’s ability to identify and address health disparities. From HSAG.

Hospital Guide to Reducing Medicaid Readmissions (PDF). from the Agency for Healthcare Rsearch and Quality (AHRQ).

Guide to Reducing Disparities in Readmissions (PDF). From the Centers for Medicare & Medicaid Services (CMS).

CMS Strategic Plan Pillar: Health Equity (PDF). From CMS.

Health Equity Snapshot: A Toolkit for Action (PDF). From the American Hospital Association (AHA).

Achieving Health Equity: A Guide for Healthcare Organizations (whitepaper). From The Institute for Healthcare Improvement (IHI).

Icon PatientPatient Engagement


Zone Tools. HSAG patient education post-discharge self-care tools.


Always Use Teach-Back! (website). Training and tools.


Anticoagulation Patient Toolkit. A consortium-developed quick reference for anticoagulation. 

A Patients Guide to Taking Warfarin. From the American Heart Association.


Icon CollaborationCare Coordination Collaboration


Post Acute Collaboratives section in the HSAG Care Coordination Toolkit

Icon ToolsQuality Improvement Tools

Icon ModelsCare Coordination Evidence-Based Models