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Florida Medicaid External Quality Review Organization (EQRO)


Health Services Advisory Group (HSAG) is the contracted External Quality Review Organization (EQRO), for the State of Florida's Medicaid managed care program. The program is administered by the Agency for Health Care Administration (AHCA). The EQRO contract began in May of 2006.

For over 40 years HSAG has provided innovative leadership in health care quality improvement for state, federal, and private clients. As agents of change in the health care industry, HSAG associates fill many roles:

  • Overseeing the quality, access, and timeliness of health care services provided by managed care organizations (MCOs),
  • Designing clinical studies,
  • Interpreting data, and
  • Sharing the latest evidence-based information.

HSAG is one of the largest EQRO contractors in the nation. HSAG now holds EQRO or "EQRO-like" contracts in 19 states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Iowa, Louisiana, Michigan, Nevada, Nebraska, New Hampshire, North Carolina, Oregon, Tennessee, Utah, Vermont and Virginia.

For more information about the Florida EQRO contract, contact Kim M. Elliott, PhD, CPHQ, CHCA, Executive Director, State & Corporate Services, at 602.801.6759 or is sponsored by Health Services Advisory Group and the State of Florida, AGENCY FOR HEALTH CARE ADMINISTRATION.